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Terms & Conditions

1. Definitions
2. Conditions
3. Prices
4. Payment
5. New accounts
6. Orders
7. Delivery
8. Inspection, defects and non delivery
9. Returns
10. Distance selling regulations
11. Description
12. Risk and Ownership
13. Performance, and fitness for purpose
14. Warranty/Guarantee
15. Exclusion of Liability
16. Intellectual property rights
17. Use of personal data
18. Sales and Marketing Promotions
19. Business customers
20. Force majeure
21. Terms of Web Site access
22. Governing Law

 1. Definitions

“Catalogue” means the catalogue (in whatever form, whether paper or electronic) in which these Conditions are set out.
“Company” means Shrink and Stretch Limited
“Conditions” means these terms and conditions.
“Contract” means any contract between the Company and the Customer for the sale and purchase of Supplies.
“Customer” means the person(s) or company whose order for the Supplies is accepted by the Company.
“Goods” means any goods supplied or to be supplied by the Company to the Customer.
“Services” means any services supplied or to be supplied by the Company to the Customer.
“Supplies” means any Goods or Services.
“in writing” includes electronic communications.

2. Conditions

Orders are accepted by the Company subject to and in accordance with these Conditions. These Conditions override and exclude any terms or conditions in or referred to in any negotiations or course of dealing between the Company and the Customer or set out in the Customer’s standard terms and conditions. If there is any conflict between
• the other provisions of this Catalogue and these Conditions; or
• the provisions of the order and these Conditions
these Conditions will prevail unless the Company agrees otherwise in writing. Together with any terms accepted by the Company in connection with an order, these Conditions constitute the entire agreement between the Company and the Customer in relation to the Supplies ordered. No variation to these Conditions is permitted unless expressly authorised in writing by a director of the Company.

3. Prices

Prices for Supplies are in £ sterling, exclusive of VAT, which will be added at the time of despatch if applicable. The Company has used all reasonable endeavours to ensure that prices for Supplies are accurately set out in the Catalogue but reserves the right to change its prices without notice at any time. Prices charged will be those prevailing when an order is accepted.

4. Payment

Payment terms are agreed at the time of order. The Company reserves the right to request payment in advance. Time for payment is of the essence. If the Customer fails to make payment by the due date then, without prejudice to any other right or remedy, the Company shall be entitled to:
i. cancel the order or suspend any further deliveries or performance;
ii. appropriate any payment made by the Customer to such of the Supplies (or the Supplies made under any other contract) as the Company may think fit; and
iii. charge interest (both before and after any judgment) on the amount unpaid at the rate of 4% per annum above the base rate from time to time of Yorkshire Bank plc until payment is made in full.
Invoices will be sent electronically to the email address provided during the account application process. This can be changed or a printed invoice requested by contacting Shrink and Stretch Limited. If a printed invoice is required, Shrink and Stretch Limited reserves the right to levy a charge to cover postal costs.
If legal action is taken to recover monies due to the Company then the Company reserves the right to charge the Customer an administration fee to cover all and any costs incurred.

5. New accounts

A Customer wishing to open a credit account must furnish such information as may be requested by the Company and the Company may make a search with a credit reference agency. The Company reserves the right in its absolute discretion to grant, refuse or discontinue any credit facilities or reduce or suspend any credit limit at any time.

6. Orders

The Company reserves the right to decline to trade with any company or person. Once accepted, no order may be cancelled without the prior written agreement of a director of the Company. Without limiting the generality of this, orders for Goods which are not in catalogue or non stock items may not be cancelled unless agreed in writing with a director of the company.
Orders for Goods are usually accepted by the Company by despatching the Goods provided, however, that despatch will not be acceptance where the price for the Supplies has been incorrectly quoted or referenced by the Customer in its order.

7. Delivery

Save as set out below, the Company will use all reasonable endeavours to despatch Goods ordered before 4p.m. Monday to Friday or midday on Saturdays on the same day and all Goods ordered after such times the next working day, provided that those Goods are in stock.
Appropriate delivery charges will be applied where applicable.
Delivery will be made to the address specified by the Customer. The Company reserves the right to arrange delivery of Goods directly from the manufacturer or supplier of those Goods to the Customer. The Company may use any method of delivery available to it. The Company will use reasonable endeavours to meet delivery and/or performance estimates but, except as set out in 8 below, in no circumstances shall it be liable to compensate the Customer for non-delivery, non-performance or late delivery or performance. Time for delivery and/or performance will not be of the essence. The Company reserves the right to delay despatch for a number of reasons, including to perform any necessary credit or anti-fraud checks or procedures or to ensure that payment has been received in cleared funds in full. Where despatch is delayed for such reasons, the Company will use reasonable endeavours to inform the Customer.

8. Inspection, defects and non delivery

The Customer must inspect the Supplies as soon as is reasonably practicable after delivery or, in the case of Services, performance and, except as set out in 14 below, the Company shall not be liable for any defect in the Supplies unless written notice is given to the Company within 10 days of the date of inspection. The Company does not write software comprised in the Goods and it is the Customer’s responsibility to check for the presence of computer viruses before the Goods are used.
The quantity of any consignment of Goods, as recorded by the Company upon despatch from the Company’s place of business, shall be conclusive evidence of the quantity received by the Customer on delivery, unless the Customer can provide conclusive evidence to the contrary. The Company will not be liable for any non-delivery of Goods or non-performance of Services unless written notice is given to the Company within 10 days of the date when Goods should have been delivered or the Services performed in the ordinary course of events. Subject to condition 15(i) below, the liability of the Company for non-delivery or non-performance or for Goods notified as defective on delivery or Services notified as defective following performance in accordance with this Condition 8 will be limited to replacing the Goods or re-performing the Services within a reasonable time or to refunding the price then paid in respect of such Supplies.

9. Returns

Prior to returning any Goods to the Company for any reason, the Customer must contact the Company to obtain a returns authorisation number. All Goods are returned at the Customer’s risk and expense and should be undamaged by the Customer and in their original packaging and fit for re-sale. The Customer is responsible for returning Goods to the Company and for providing proof of delivery of such return.
The Company operates a 14 day return policy. To be accepted for return on this basis, Goods should be returned for receipt by the Company within 14 days of despatch. The Customer should return the Goods to Shrink and Stretch Limited, Unit 35, Lomeshaye Business Village, Turner Road, Nelson, Lancashire, BB9 7DR, UK, clearly quoting the returns authorisation number and order number on the outside of the package.
Any Goods returned after 14 days as ‘unwanted’ or ‘incorrectly ordered’ may be accepted at the discretion of the Company but will be subject to a minimum restocking fee of 20% of the invoice value of the Goods or £10, whichever is the greater.

10. Distance selling regulations

If, notwithstanding the terms of Condition 19, the Customer is buying as a ‘consumer’, as defined in The Consumer Protection (Distance Selling) Regulations 2000, the Customer may, provided he or she has taken reasonable care of the Goods, return the Goods and be repaid the price paid in respect of them within 7 working days (excluding Saturday and Sunday and any UK Bank Holiday) of their delivery. To return Goods on this basis, the Customer must notify the Company in writing and return the Goods, in their original packaging, within the 7 day period to “Shrink and Stretch Limited, Unit 1, Hodge Bank Business Park, Canal Side, Nelson, Lancashire, BB9 8TF, UK,” clearly quoting the returns authorisation number, Customer’s account number and order number on the outside of the package. Goods should be returned first class with proof of posting and the Customer is responsible for payment of all postage costs. In respect of certain Goods the Company may prefer to arrange collection itself and, if requested, the Customer will allow the Company to collect the Goods and will assist in the arrangements for the Goods’ collection. All reasonable costs of collection will be borne by the Customer. The Customer is responsible for the care and custody of the Goods pending their return or collection. Following receipt of Goods which comply with this Condition 10, the Company will refund to the Customer the price paid in respect of the Goods.
This Condition 10 shall not apply to software that has been unsealed by the Customer.

11. Description

All specifications, drawings, illustrations, descriptions and particulars of weights, dimensions, capacity or other details including, without limitation, any statements regarding compliance with legislation or regulation (together “Descriptions”) wherever they appear (including without limitation in this Catalogue, on data sheets, application notes, despatch notes, invoices or packaging) are intended to give a general idea of the Supplies, but will not form part of the Contract. If the Description of any Goods differs from the manufacturer’s description, the latter shall be deemed to be correct. The Company shall take all reasonable steps to ensure the accuracy of Descriptions but relies on such information, if any, as may have been provided to it by its suppliers and accepts no liability in contract or tort or under statute or otherwise for any error in or omission from such Descriptions whether caused by the Company’s negligence or otherwise. The Company may make changes to the Supplies as part of a continuous programme of improvement or to comply with legislation. Without prejudice to this Condition 11, Customers are recommended to check the Company’s website for the latest descriptions of the Goods.

12. Risk and ownership

The risk of damage to or loss of Goods will pass to the Customer when the Goods are unloaded from the Company’s carriers at the Customer’s premises or at the point when the Goods are collected from the Company’s premises by the Customer or representative. Ownership of the Goods shall not pass to the Customer until the Company has received in full (in cash or cleared funds) all sums due from the Customer to the Company on any account whatsoever. Until ownership passes to the Customer, the Customer must hold the Goods on a fiduciary basis as the Company’s bailee. If payment is not received in full by the due date, or the Customer passes a resolution for winding up or a court shall make an order to that effect, or a receiver or administrator is appointed over any assets or the undertaking of the Customer or an execution or distress is levied against the Customer, the Company shall be entitled, without previous notice, to retake possession of the Goods and for that purpose to enter upon any premises occupied or owned by the Customer.
This Catalogue remains at all times the sole and exclusive property of the Company.

13. Performance and fitness for purpose

Unless any performance figures, tolerances or characteristics have been specifically and expressly warranted by a director of the Company in writing, the Company accepts no liability for any failure of the Supplies to comply with such criteria, whether attributable to the Company’s negligence or otherwise. The responsibility for ensuring that Supplies are sufficient and suitable for a particular purpose is the Customer’s, unless specifically stated in writing by a director of the Company. Any advice or recommendation given by an employee of the Company which is not confirmed in writing by a director of the Company is acted on entirely at the Customer’s risk and the Company shall not be liable for any such advice or recommendation which is not so confirmed. Except as set out in Condition 15(i), the liability of the Company to the Customer, should any warranty, statement, advice or recommendation confirmed in accordance with this Condition 13 prove to be incorrect, inaccurate or misleading, will be limited to the refund of the price paid for the Supplies or, at the Company’s option, the supply of replacement Supplies which are sufficient and suitable.

14. Warranty/Guarantee

The Company will endeavour to transfer to the Customer the benefit of any warranty or guarantee given by the manufacturer of Goods.
In addition, the Company will, free of charge, repair or, at the Company’s option, replace Goods or, in the case of Services, re-perform Services which are proved to the reasonable satisfaction of the Company to be damaged or defective due to faulty materials, workmanship or design. Software programs are supplied on the strict understanding that the Company does not warrant their function to be free from defects or error.
This obligation will not apply:
• if the defect arises because the Customer has altered or repaired such Goods without the written consent of the Company;
• because the Customer did not follow the manufacturers’ instructions for storage, usage, installation, use or maintenance of the Goods;
• if the Customer has failed to notify the Company of any defect in accordance with Condition 8 (above) where the defect should have been reasonably apparent on reasonable inspection; or
• if the Customer fails to notify the Company of the defect within the warranty duration specified when placing the order.
Any replacement Supplies made or Goods repaired under this Condition 14 will be guaranteed on these terms for any unexpired portion of the period of guarantee given on the original Supplies. Any Goods which have been replaced will belong to the Company.
The Customer grants to the Company and its employees, agents and representatives a right to enter onto its premises to effect any repair or replacement under this Condition 14. The Customer shall ensure that the Company’s employees, agents and representatives are provided with a safe and secure working environment while at its premises and the Customer shall be responsible for isolating any computers or processors requiring repair or replacement from its network and for making backup copies of any information on such computers or processors before the Company’s arrival on site.
Except as set out in 15(i), the Company’s sole obligation and liability, should any Supplies prove damaged or defective in accordance with this Condition 14, shall be limited to, at the Company’s option, the repair or replacement of the relevant Goods or the re-performance of the relevant Services or the refund of the price paid for the relevant Supplies.
Except as set out in 15(i) below and 8 above, this Condition is the Company’s sole obligation and the Customer’s sole remedy for defective Supplies and is accepted by the Customer in substitution for all express or implied representations, conditions or warranties, statutory or otherwise, as to the satisfactory quality, fitness for purpose or performance of the Goods (or any materials used in connection therewith) or the standard of workmanship of the Services and all such representations, conditions and warranties are excluded.

15. Exclusion of Liability

(i) The Company does not exclude its liability to the Customer:
• For breach of the Company’s obligations under section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
• For personal injury or death arising as a result of the Company’s negligence;
• Under section 2(3) of the Consumer Protection Act 1987;
• For any matter which it would be illegal for the Company to exclude or to attempt to exclude its liability; or
• For fraud or fraudulent misrepresentation.
(ii) Except as provided in Conditions 8 (Inspection, defects and non delivery), 13 (Performance and fitness for purpose), and 14 (Warranty/Guarantee) and Condition 15(i), the Company will be under no liability to the Customer whatsoever (whether in contract, tort, (including negligence), breach of statutory duty, restitution or otherwise) for any injury, death, damage or direct loss or pure economic loss, loss of profits, loss of business, loss of use, loss of data, computer downtime, depletion of goodwill, business interruption, increased purchasing or manufacturing costs, loss of opportunity, loss of contracts and like loss and for any loss or damage which is not a reasonably foreseeable result of any breach of the Conditions howsoever caused or arising out of or in connection with:
• Any of the Supplies, or the manufacture, sale, performance or supply or failure or delay in performance or supply of the Supplies by the Company or on part of the Company’s employees, agents or sub-contractors;
• Any breach by the Company of any of the express or implied terms of the Contract;
• Any use made or resale or on-supply of any of the Supplies or any product incorporating any of the Goods or developed using the Supplies;
• Any acts or omissions of the Company at the Customer’s premises;
• Any statement made or not made or advice given or not given by or on behalf of the Company, including as to compliance with legislation or regulation; or
• Otherwise under the Contract.
And the Company hereby excludes to the fullest extent permissible at law all conditions, warranties and stipulations, express (other than those set out in these Conditions or given in accordance with Condition 13) or implied, statutory, customary or otherwise which but for such exclusion, would or might subsist in favour of the Customer.
Save as set out in Condition 15(i) the Company’s total liability in contract, tort, (including negligence), breach of statutory duty, misrepresentation or otherwise shall be limited to repairing or replacing Goods or in the case of Services, re-performing the Services or, at the Company’s option, refunding monies already paid in respect of the Supplies.
Each of the Company’s employees, agents and sub-contractors may rely on and enforce the exclusions and restrictions of liability in Conditions 8, 11, 13, 14 and 15 in that person’s own name and for that person’s own benefit.

16. Intellectual property rights

The Supplies in this Catalogue may be subject to the intellectual and industrial property rights including patents, knowhow, trademarks, copyright, design rights utility rights, database rights and or other rights of third parties. No right or licence is granted to the Customer, except the right to use the Supplies or re-sell the Goods in the Customer’s ordinary course of business. The Company shall have no liability whatsoever in the event of any claim of infringement of any such rights howsoever arising. In particular, without limiting the above, title in any software program forming all or any part of the Goods is reserved to the Company and/or its suppliers. The Customer is responsible for informing itself of the terms of its licence or use and paying any royalty payable.
The Company owns full copyright in respect of this Catalogue and its reproduction in whole or part is prohibited without the Company’s prior written consent.

17. Use of Personal Data

“Personal Data” means, in relation to any Customer, or any representative of a Customer who is (in either case) a living individual, any data from which (whether alone or in combination with other information held by the Company) the Company can identify that Customer or that representative, regardless of how and when that data is provided. The Company may process Personal Data for all purposes contemplated in these Conditions or arising in the context of the relationship between the Company and the Customer.
If, at any time, the Customer or its representatives does not wish his or her Personal Data to be used for any or all of the above purposes, he or she should contact the Commercial Director, Shrink and Stretch Limited, Unit 35, Lomeshaye Business Village, Turner Road, Nelson, Lancashire, BB9 7DR, UK or notify any of our sales representatives when placing an order by phone.
For more information on the Company’s use of personal data please see the Company’s Privacy Policy on its website.

18. Sales and Marketing Promotions

In the event that the Company sends promotional material to the Customer in relation to goods or services available from the Company, these Conditions shall apply to all Supplies purchased from such material.

19. Business customers

The Company is a business to business supplier. The Catalogue and other product brochures produced by the Company are intended for use by business customers and not consumers. By ordering, the Customer confirms that he, she or it wishes to obtain the Supplies for the purposes of his, her or its business and not as a consumer.

20. Force majeure

The Company shall not be liable to the Customer in any manner or be deemed to be in breach of these Conditions because of any delay in performing or any failure to perform any of the Company’s obligations under these Contract if the delay or failure was due to any cause beyond the Company’s reasonable control (which shall include, but not be limited to government actions, war, fire, explosion, flood, import or export regulations or embargoes, labour disputes or inability to obtain or a delay in obtaining supplies of Goods or labour). The Company may, at its option, delay the performance of, or cancel the whole or any part of a Contract.

21. Terms of Web Site access

The use of this site, and its contents, is subject to the following terms and conditions. By using this site you accept these terms and conditions and agree that you are bound by them. Among other things, these terms limit our liability for any loss or damage which might arise from your use of this site and its contents. These terms and conditions apply in respect of your use of this site on this occasion, and any subsequent use you might make of any material you obtain on this occasion.

Content Rights

Shrink and Stretch.co.uk/Com and Shrink and Stretch are trademarks belonging to Shrink and Stretch Limited. These trademarks together with any other trademarks owned by Shrink and Stretch Limited or its related companies may not be reproduced, or otherwise used or distributed without the prior written permission of Shrink and Stretch Limited. The copyright and all other rights in all of the material on this site are owned by Shrink and Stretch Limited or its related companies, or the material is included with the permission of the rights owner. All rights are reserved. As a visitor to this site you may copy or transmit material on this site for your own private, non-commercial purposes only and shall not otherwise copy or transmit the site material. No part of this website may be distributed, used, adapted, reproduced, translated or copied for any commercial purpose whatsoever without prior written permission from Shrink and Stretch Limited.

The information on this site

While we try to ensure that the information on this site is accurate and complete, in no circumstances do we accept liability arising from inaccuracy or omission in the information on this site. We advise you to independently verify the accuracy of any information before relying on it. Neither Shrink and Stretch Limited nor the suppliers of material on this site shall be responsible for or liable for any loss or damage to you or any third party, whether direct, indirect, incidental or consequential, howsoever arising from use of the website. Nothing in these term and conditions shall exclude liability for personal injury or death resulting from Shrink and Stretch Limited's fraud, negligence or wilful default. Parts of the material may express the personal opinions of their author. We wish to make it clear that these opinions are not necessarily ours. While our editorial staff will take reasonable care and skill in formulating and expressing their opinions, they are intended to stimulate thought and discussion. We are not liable for any loss or damage you suffer as a result of relying on them.

Links to other sites

On this site you will be offered automatic links to other sites that we hope you will be interested in. Shrink and Stretch Limited does not accept any responsibility for the content of those sites, the owners of which do not necessarily have any connection, commercial or otherwise, with Shrink and Stretch Limited. Nor can we accept any liability for transactions between Shrink and Stretch Limited readers and third parties that are conducted through websites linked to this website.

Data Protection

Please see Condition 17 and our Privacy Policy.

Indemnity

You agree to indemnify Shrink and Stretch Limited, its employees and representatives from any and all claims and liabilities (including legal fees) that arise from your unauthorised use of material obtained via this website or otherwise from your breach of these site terms and conditions.

22. Governing Law

These terms and conditions and your use of this site shall be governed by and construed in accordance with the laws of England and Wales.

Returns Policy

Terms & Conditions

1. Definitions
2. Conditions
3. Prices
4. Payment
5. New accounts
6. Orders
7. Delivery
8. Inspection, defects and non delivery
9. Returns
10. Distance selling regulations
11. Description
12. Risk and Ownership
13. Performance, and fitness for purpose
14. Warranty/Guarantee
15. Exclusion of Liability
16. Intellectual property rights
17. Use of personal data
18. Sales and Marketing Promotions
19. Business customers
20. Force majeure
21. Terms of Web Site access
22. Governing Law

 1. Definitions

“Catalogue” means the catalogue (in whatever form, whether paper or electronic) in which these Conditions are set out.
“Company” means Shrink and Stretch Limited
“Conditions” means these terms and conditions.
“Contract” means any contract between the Company and the Customer for the sale and purchase of Supplies.
“Customer” means the person(s) or company whose order for the Supplies is accepted by the Company.
“Goods” means any goods supplied or to be supplied by the Company to the Customer.
“Services” means any services supplied or to be supplied by the Company to the Customer.
“Supplies” means any Goods or Services.
“in writing” includes electronic communications.

2. Conditions

Orders are accepted by the Company subject to and in accordance with these Conditions. These Conditions override and exclude any terms or conditions in or referred to in any negotiations or course of dealing between the Company and the Customer or set out in the Customer’s standard terms and conditions. If there is any conflict between
• the other provisions of this Catalogue and these Conditions; or
• the provisions of the order and these Conditions
these Conditions will prevail unless the Company agrees otherwise in writing. Together with any terms accepted by the Company in connection with an order, these Conditions constitute the entire agreement between the Company and the Customer in relation to the Supplies ordered. No variation to these Conditions is permitted unless expressly authorised in writing by a director of the Company.

3. Prices

Prices for Supplies are in £ sterling, exclusive of VAT, which will be added at the time of despatch if applicable. The Company has used all reasonable endeavours to ensure that prices for Supplies are accurately set out in the Catalogue but reserves the right to change its prices without notice at any time. Prices charged will be those prevailing when an order is accepted.

4. Payment

Payment terms are agreed at the time of order. The Company reserves the right to request payment in advance. Time for payment is of the essence. If the Customer fails to make payment by the due date then, without prejudice to any other right or remedy, the Company shall be entitled to:
i. cancel the order or suspend any further deliveries or performance;
ii. appropriate any payment made by the Customer to such of the Supplies (or the Supplies made under any other contract) as the Company may think fit; and
iii. charge interest (both before and after any judgment) on the amount unpaid at the rate of 4% per annum above the base rate from time to time of Yorkshire Bank plc until payment is made in full.
Invoices will be sent electronically to the email address provided during the account application process. This can be changed or a printed invoice requested by contacting Shrink and Stretch Limited. If a printed invoice is required, Shrink and Stretch Limited reserves the right to levy a charge to cover postal costs.
If legal action is taken to recover monies due to the Company then the Company reserves the right to charge the Customer an administration fee to cover all and any costs incurred.

5. New accounts

A Customer wishing to open a credit account must furnish such information as may be requested by the Company and the Company may make a search with a credit reference agency. The Company reserves the right in its absolute discretion to grant, refuse or discontinue any credit facilities or reduce or suspend any credit limit at any time.

6. Orders

The Company reserves the right to decline to trade with any company or person. Once accepted, no order may be cancelled without the prior written agreement of a director of the Company. Without limiting the generality of this, orders for Goods which are not in catalogue or non stock items may not be cancelled unless agreed in writing with a director of the company.
Orders for Goods are usually accepted by the Company by despatching the Goods provided, however, that despatch will not be acceptance where the price for the Supplies has been incorrectly quoted or referenced by the Customer in its order.

7. Delivery

Save as set out below, the Company will use all reasonable endeavours to despatch Goods ordered before 4p.m. Monday to Friday or midday on Saturdays on the same day and all Goods ordered after such times the next working day, provided that those Goods are in stock.
Appropriate delivery charges will be applied where applicable.
Delivery will be made to the address specified by the Customer. The Company reserves the right to arrange delivery of Goods directly from the manufacturer or supplier of those Goods to the Customer. The Company may use any method of delivery available to it. The Company will use reasonable endeavours to meet delivery and/or performance estimates but, except as set out in 8 below, in no circumstances shall it be liable to compensate the Customer for non-delivery, non-performance or late delivery or performance. Time for delivery and/or performance will not be of the essence. The Company reserves the right to delay despatch for a number of reasons, including to perform any necessary credit or anti-fraud checks or procedures or to ensure that payment has been received in cleared funds in full. Where despatch is delayed for such reasons, the Company will use reasonable endeavours to inform the Customer.

8. Inspection, defects and non delivery

The Customer must inspect the Supplies as soon as is reasonably practicable after delivery or, in the case of Services, performance and, except as set out in 14 below, the Company shall not be liable for any defect in the Supplies unless written notice is given to the Company within 10 days of the date of inspection. The Company does not write software comprised in the Goods and it is the Customer’s responsibility to check for the presence of computer viruses before the Goods are used.
The quantity of any consignment of Goods, as recorded by the Company upon despatch from the Company’s place of business, shall be conclusive evidence of the quantity received by the Customer on delivery, unless the Customer can provide conclusive evidence to the contrary. The Company will not be liable for any non-delivery of Goods or non-performance of Services unless written notice is given to the Company within 10 days of the date when Goods should have been delivered or the Services performed in the ordinary course of events. Subject to condition 15(i) below, the liability of the Company for non-delivery or non-performance or for Goods notified as defective on delivery or Services notified as defective following performance in accordance with this Condition 8 will be limited to replacing the Goods or re-performing the Services within a reasonable time or to refunding the price then paid in respect of such Supplies.

9. Returns

Prior to returning any Goods to the Company for any reason, the Customer must contact the Company to obtain a returns authorisation number. All Goods are returned at the Customer’s risk and expense and should be undamaged by the Customer and in their original packaging and fit for re-sale. The Customer is responsible for returning Goods to the Company and for providing proof of delivery of such return.
The Company operates a 14 day return policy. To be accepted for return on this basis, Goods should be returned for receipt by the Company within 14 days of despatch. The Customer should return the Goods to Shrink and Stretch Limited, Unit 1, Hodge Bank Business Park, Canal Side, Nelson, Lancashire, BB9 8TF, UK, clearly quoting the returns authorisation number and order number on the outside of the package.
Any Goods returned after 14 days as ‘unwanted’ or ‘incorrectly ordered’ may be accepted at the discretion of the Company but will be subject to a minimum restocking fee of 20% of the invoice value of the Goods or £10, whichever is the greater.

10. Distance selling regulations

If, notwithstanding the terms of Condition 19, the Customer is buying as a ‘consumer’, as defined in The Consumer Protection (Distance Selling) Regulations 2000, the Customer may, provided he or she has taken reasonable care of the Goods, return the Goods and be repaid the price paid in respect of them within 7 working days (excluding Saturday and Sunday and any UK Bank Holiday) of their delivery. To return Goods on this basis, the Customer must notify the Company in writing and return the Goods, in their original packaging, within the 7 day period to “Shrink and Stretch Limited, Unit 1, Hodge Bank Business Park, Canal Side, Nelson, Lancashire, BB9 8TF, UK,” clearly quoting the returns authorisation number, Customer’s account number and order number on the outside of the package. Goods should be returned first class with proof of posting and the Customer is responsible for payment of all postage costs. In respect of certain Goods the Company may prefer to arrange collection itself and, if requested, the Customer will allow the Company to collect the Goods and will assist in the arrangements for the Goods’ collection. All reasonable costs of collection will be borne by the Customer. The Customer is responsible for the care and custody of the Goods pending their return or collection. Following receipt of Goods which comply with this Condition 10, the Company will refund to the Customer the price paid in respect of the Goods.
This Condition 10 shall not apply to software that has been unsealed by the Customer.

11. Description

All specifications, drawings, illustrations, descriptions and particulars of weights, dimensions, capacity or other details including, without limitation, any statements regarding compliance with legislation or regulation (together “Descriptions”) wherever they appear (including without limitation in this Catalogue, on data sheets, application notes, despatch notes, invoices or packaging) are intended to give a general idea of the Supplies, but will not form part of the Contract. If the Description of any Goods differs from the manufacturer’s description, the latter shall be deemed to be correct. The Company shall take all reasonable steps to ensure the accuracy of Descriptions but relies on such information, if any, as may have been provided to it by its suppliers and accepts no liability in contract or tort or under statute or otherwise for any error in or omission from such Descriptions whether caused by the Company’s negligence or otherwise. The Company may make changes to the Supplies as part of a continuous programme of improvement or to comply with legislation. Without prejudice to this Condition 11, Customers are recommended to check the Company’s website for the latest descriptions of the Goods.

12. Risk and ownership

The risk of damage to or loss of Goods will pass to the Customer when the Goods are unloaded from the Company’s carriers at the Customer’s premises or at the point when the Goods are collected from the Company’s premises by the Customer or representative. Ownership of the Goods shall not pass to the Customer until the Company has received in full (in cash or cleared funds) all sums due from the Customer to the Company on any account whatsoever. Until ownership passes to the Customer, the Customer must hold the Goods on a fiduciary basis as the Company’s bailee. If payment is not received in full by the due date, or the Customer passes a resolution for winding up or a court shall make an order to that effect, or a receiver or administrator is appointed over any assets or the undertaking of the Customer or an execution or distress is levied against the Customer, the Company shall be entitled, without previous notice, to retake possession of the Goods and for that purpose to enter upon any premises occupied or owned by the Customer.
This Catalogue remains at all times the sole and exclusive property of the Company.

13. Performance and fitness for purpose

Unless any performance figures, tolerances or characteristics have been specifically and expressly warranted by a director of the Company in writing, the Company accepts no liability for any failure of the Supplies to comply with such criteria, whether attributable to the Company’s negligence or otherwise. The responsibility for ensuring that Supplies are sufficient and suitable for a particular purpose is the Customer’s, unless specifically stated in writing by a director of the Company. Any advice or recommendation given by an employee of the Company which is not confirmed in writing by a director of the Company is acted on entirely at the Customer’s risk and the Company shall not be liable for any such advice or recommendation which is not so confirmed. Except as set out in Condition 15(i), the liability of the Company to the Customer, should any warranty, statement, advice or recommendation confirmed in accordance with this Condition 13 prove to be incorrect, inaccurate or misleading, will be limited to the refund of the price paid for the Supplies or, at the Company’s option, the supply of replacement Supplies which are sufficient and suitable.

14. Warranty/Guarantee

The Company will endeavour to transfer to the Customer the benefit of any warranty or guarantee given by the manufacturer of Goods.
In addition, the Company will, free of charge, repair or, at the Company’s option, replace Goods or, in the case of Services, re-perform Services which are proved to the reasonable satisfaction of the Company to be damaged or defective due to faulty materials, workmanship or design. Software programs are supplied on the strict understanding that the Company does not warrant their function to be free from defects or error.
This obligation will not apply:
• if the defect arises because the Customer has altered or repaired such Goods without the written consent of the Company;
• because the Customer did not follow the manufacturers’ instructions for storage, usage, installation, use or maintenance of the Goods;
• if the Customer has failed to notify the Company of any defect in accordance with Condition 8 (above) where the defect should have been reasonably apparent on reasonable inspection; or
• if the Customer fails to notify the Company of the defect within the warranty duration specified when placing the order.
Any replacement Supplies made or Goods repaired under this Condition 14 will be guaranteed on these terms for any unexpired portion of the period of guarantee given on the original Supplies. Any Goods which have been replaced will belong to the Company.
The Customer grants to the Company and its employees, agents and representatives a right to enter onto its premises to effect any repair or replacement under this Condition 14. The Customer shall ensure that the Company’s employees, agents and representatives are provided with a safe and secure working environment while at its premises and the Customer shall be responsible for isolating any computers or processors requiring repair or replacement from its network and for making backup copies of any information on such computers or processors before the Company’s arrival on site.
Except as set out in 15(i), the Company’s sole obligation and liability, should any Supplies prove damaged or defective in accordance with this Condition 14, shall be limited to, at the Company’s option, the repair or replacement of the relevant Goods or the re-performance of the relevant Services or the refund of the price paid for the relevant Supplies.
Except as set out in 15(i) below and 8 above, this Condition is the Company’s sole obligation and the Customer’s sole remedy for defective Supplies and is accepted by the Customer in substitution for all express or implied representations, conditions or warranties, statutory or otherwise, as to the satisfactory quality, fitness for purpose or performance of the Goods (or any materials used in connection therewith) or the standard of workmanship of the Services and all such representations, conditions and warranties are excluded.

15. Exclusion of Liability

(i) The Company does not exclude its liability to the Customer:
• For breach of the Company’s obligations under section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
• For personal injury or death arising as a result of the Company’s negligence;
• Under section 2(3) of the Consumer Protection Act 1987;
• For any matter which it would be illegal for the Company to exclude or to attempt to exclude its liability; or
• For fraud or fraudulent misrepresentation.
(ii) Except as provided in Conditions 8 (Inspection, defects and non delivery), 13 (Performance and fitness for purpose), and 14 (Warranty/Guarantee) and Condition 15(i), the Company will be under no liability to the Customer whatsoever (whether in contract, tort, (including negligence), breach of statutory duty, restitution or otherwise) for any injury, death, damage or direct loss or pure economic loss, loss of profits, loss of business, loss of use, loss of data, computer downtime, depletion of goodwill, business interruption, increased purchasing or manufacturing costs, loss of opportunity, loss of contracts and like loss and for any loss or damage which is not a reasonably foreseeable result of any breach of the Conditions howsoever caused or arising out of or in connection with:
• Any of the Supplies, or the manufacture, sale, performance or supply or failure or delay in performance or supply of the Supplies by the Company or on part of the Company’s employees, agents or sub-contractors;
• Any breach by the Company of any of the express or implied terms of the Contract;
• Any use made or resale or on-supply of any of the Supplies or any product incorporating any of the Goods or developed using the Supplies;
• Any acts or omissions of the Company at the Customer’s premises;
• Any statement made or not made or advice given or not given by or on behalf of the Company, including as to compliance with legislation or regulation; or
• Otherwise under the Contract.
And the Company hereby excludes to the fullest extent permissible at law all conditions, warranties and stipulations, express (other than those set out in these Conditions or given in accordance with Condition 13) or implied, statutory, customary or otherwise which but for such exclusion, would or might subsist in favour of the Customer.
Save as set out in Condition 15(i) the Company’s total liability in contract, tort, (including negligence), breach of statutory duty, misrepresentation or otherwise shall be limited to repairing or replacing Goods or in the case of Services, re-performing the Services or, at the Company’s option, refunding monies already paid in respect of the Supplies.
Each of the Company’s employees, agents and sub-contractors may rely on and enforce the exclusions and restrictions of liability in Conditions 8, 11, 13, 14 and 15 in that person’s own name and for that person’s own benefit.

16. Intellectual property rights

The Supplies in this Catalogue may be subject to the intellectual and industrial property rights including patents, knowhow, trademarks, copyright, design rights utility rights, database rights and or other rights of third parties. No right or licence is granted to the Customer, except the right to use the Supplies or re-sell the Goods in the Customer’s ordinary course of business. The Company shall have no liability whatsoever in the event of any claim of infringement of any such rights howsoever arising. In particular, without limiting the above, title in any software program forming all or any part of the Goods is reserved to the Company and/or its suppliers. The Customer is responsible for informing itself of the terms of its licence or use and paying any royalty payable.
The Company owns full copyright in respect of this Catalogue and its reproduction in whole or part is prohibited without the Company’s prior written consent.

17. Use of Personal Data

“Personal Data” means, in relation to any Customer, or any representative of a Customer who is (in either case) a living individual, any data from which (whether alone or in combination with other information held by the Company) the Company can identify that Customer or that representative, regardless of how and when that data is provided. The Company may process Personal Data for all purposes contemplated in these Conditions or arising in the context of the relationship between the Company and the Customer.
If, at any time, the Customer or its representatives does not wish his or her Personal Data to be used for any or all of the above purposes, he or she should contact the Commercial Director, Shrink and Stretch Limited, Unit 1, Hodge Bank Business Park, Canal Side, Nelson, Lancashire, BB9 8TF, UK or notify any of our sales representatives when placing an order by phone.
For more information on the Company’s use of personal data please see the Company’s Privacy Policy on its website.

18. Sales and Marketing Promotions

In the event that the Company sends promotional material to the Customer in relation to goods or services available from the Company, these Conditions shall apply to all Supplies purchased from such material.

19. Business customers

The Company is a business to business supplier. The Catalogue and other product brochures produced by the Company are intended for use by business customers and not consumers. By ordering, the Customer confirms that he, she or it wishes to obtain the Supplies for the purposes of his, her or its business and not as a consumer.

20. Force majeure

The Company shall not be liable to the Customer in any manner or be deemed to be in breach of these Conditions because of any delay in performing or any failure to perform any of the Company’s obligations under these Contract if the delay or failure was due to any cause beyond the Company’s reasonable control (which shall include, but not be limited to government actions, war, fire, explosion, flood, import or export regulations or embargoes, labour disputes or inability to obtain or a delay in obtaining supplies of Goods or labour). The Company may, at its option, delay the performance of, or cancel the whole or any part of a Contract.

21. Terms of Web Site access

The use of this site, and its contents, is subject to the following terms and conditions. By using this site you accept these terms and conditions and agree that you are bound by them. Among other things, these terms limit our liability for any loss or damage which might arise from your use of this site and its contents. These terms and conditions apply in respect of your use of this site on this occasion, and any subsequent use you might make of any material you obtain on this occasion.

Content Rights

Shrink and Stretch.co.uk/Com and Shrink and Stretch are trademarks belonging to Shrink and Stretch Limited. These trademarks together with any other trademarks owned by Shrink and Stretch Limited or its related companies may not be reproduced, or otherwise used or distributed without the prior written permission of Shrink and Stretch Limited. The copyright and all other rights in all of the material on this site are owned by Shrink and Stretch Limited or its related companies, or the material is included with the permission of the rights owner. All rights are reserved. As a visitor to this site you may copy or transmit material on this site for your own private, non-commercial purposes only and shall not otherwise copy or transmit the site material. No part of this website may be distributed, used, adapted, reproduced, translated or copied for any commercial purpose whatsoever without prior written permission from Shrink and Stretch Limited.

The information on this site

While we try to ensure that the information on this site is accurate and complete, in no circumstances do we accept liability arising from inaccuracy or omission in the information on this site. We advise you to independently verify the accuracy of any information before relying on it. Neither Shrink and Stretch Limited nor the suppliers of material on this site shall be responsible for or liable for any loss or damage to you or any third party, whether direct, indirect, incidental or consequential, howsoever arising from use of the website. Nothing in these term and conditions shall exclude liability for personal injury or death resulting from Shrink and Stretch Limited's fraud, negligence or wilful default. Parts of the material may express the personal opinions of their author. We wish to make it clear that these opinions are not necessarily ours. While our editorial staff will take reasonable care and skill in formulating and expressing their opinions, they are intended to stimulate thought and discussion. We are not liable for any loss or damage you suffer as a result of relying on them.

Links to other sites

On this site you will be offered automatic links to other sites that we hope you will be interested in. Shrink and Stretch Limited does not accept any responsibility for the content of those sites, the owners of which do not necessarily have any connection, commercial or otherwise, with Shrink and Stretch Limited. Nor can we accept any liability for transactions between Shrink and Stretch Limited readers and third parties that are conducted through websites linked to this website.

Data Protection

Please see Condition 17 and our Privacy Policy.

Indemnity

You agree to indemnify Shrink and Stretch Limited, its employees and representatives from any and all claims and liabilities (including legal fees) that arise from your unauthorised use of material obtained via this website or otherwise from your breach of these site terms and conditions.

22. Governing Law

These terms and conditions and your use of this site shall be governed by and construed in accordance with the laws of England and Wales.

Terms & Conditions

1. Definitions
2. Conditions
3. Prices
4. Payment
5. New accounts
6. Orders
7. Delivery
8. Inspection, defects and non delivery
9. Returns
10. Distance selling regulations
11. Description
12. Risk and Ownership
13. Performance, and fitness for purpose
14. Warranty/Guarantee
15. Exclusion of Liability
16. Intellectual property rights
17. Use of personal data
18. Sales and Marketing Promotions
19. Business customers
20. Force majeure
21. Terms of Web Site access
22. Governing Law

 1. Definitions

“Catalogue” means the catalogue (in whatever form, whether paper or electronic) in which these Conditions are set out.
“Company” means Shrink and Stretch Limited
“Conditions” means these terms and conditions.
“Contract” means any contract between the Company and the Customer for the sale and purchase of Supplies.
“Customer” means the person(s) or company whose order for the Supplies is accepted by the Company.
“Goods” means any goods supplied or to be supplied by the Company to the Customer.
“Services” means any services supplied or to be supplied by the Company to the Customer.
“Supplies” means any Goods or Services.
“in writing” includes electronic communications.

2. Conditions

Orders are accepted by the Company subject to and in accordance with these Conditions. These Conditions override and exclude any terms or conditions in or referred to in any negotiations or course of dealing between the Company and the Customer or set out in the Customer’s standard terms and conditions. If there is any conflict between
• the other provisions of this Catalogue and these Conditions; or
• the provisions of the order and these Conditions
these Conditions will prevail unless the Company agrees otherwise in writing. Together with any terms accepted by the Company in connection with an order, these Conditions constitute the entire agreement between the Company and the Customer in relation to the Supplies ordered. No variation to these Conditions is permitted unless expressly authorised in writing by a director of the Company.

3. Prices

Prices for Supplies are in £ sterling, exclusive of VAT, which will be added at the time of despatch if applicable. The Company has used all reasonable endeavours to ensure that prices for Supplies are accurately set out in the Catalogue but reserves the right to change its prices without notice at any time. Prices charged will be those prevailing when an order is accepted.

4. Payment

Payment terms are agreed at the time of order. The Company reserves the right to request payment in advance. Time for payment is of the essence. If the Customer fails to make payment by the due date then, without prejudice to any other right or remedy, the Company shall be entitled to:
i. cancel the order or suspend any further deliveries or performance;
ii. appropriate any payment made by the Customer to such of the Supplies (or the Supplies made under any other contract) as the Company may think fit; and
iii. charge interest (both before and after any judgment) on the amount unpaid at the rate of 4% per annum above the base rate from time to time of Yorkshire Bank plc until payment is made in full.
Invoices will be sent electronically to the email address provided during the account application process. This can be changed or a printed invoice requested by contacting Shrink and Stretch Limited. If a printed invoice is required, Shrink and Stretch Limited reserves the right to levy a charge to cover postal costs.
If legal action is taken to recover monies due to the Company then the Company reserves the right to charge the Customer an administration fee to cover all and any costs incurred.

5. New accounts

A Customer wishing to open a credit account must furnish such information as may be requested by the Company and the Company may make a search with a credit reference agency. The Company reserves the right in its absolute discretion to grant, refuse or discontinue any credit facilities or reduce or suspend any credit limit at any time.

6. Orders

The Company reserves the right to decline to trade with any company or person. Once accepted, no order may be cancelled without the prior written agreement of a director of the Company. Without limiting the generality of this, orders for Goods which are not in catalogue or non stock items may not be cancelled unless agreed in writing with a director of the company.
Orders for Goods are usually accepted by the Company by despatching the Goods provided, however, that despatch will not be acceptance where the price for the Supplies has been incorrectly quoted or referenced by the Customer in its order.

7. Delivery

Save as set out below, the Company will use all reasonable endeavours to despatch Goods ordered before 4p.m. Monday to Friday or midday on Saturdays on the same day and all Goods ordered after such times the next working day, provided that those Goods are in stock.
Appropriate delivery charges will be applied where applicable.
Delivery will be made to the address specified by the Customer. The Company reserves the right to arrange delivery of Goods directly from the manufacturer or supplier of those Goods to the Customer. The Company may use any method of delivery available to it. The Company will use reasonable endeavours to meet delivery and/or performance estimates but, except as set out in 8 below, in no circumstances shall it be liable to compensate the Customer for non-delivery, non-performance or late delivery or performance. Time for delivery and/or performance will not be of the essence. The Company reserves the right to delay despatch for a number of reasons, including to perform any necessary credit or anti-fraud checks or procedures or to ensure that payment has been received in cleared funds in full. Where despatch is delayed for such reasons, the Company will use reasonable endeavours to inform the Customer.

8. Inspection, defects and non delivery

The Customer must inspect the Supplies as soon as is reasonably practicable after delivery or, in the case of Services, performance and, except as set out in 14 below, the Company shall not be liable for any defect in the Supplies unless written notice is given to the Company within 10 days of the date of inspection. The Company does not write software comprised in the Goods and it is the Customer’s responsibility to check for the presence of computer viruses before the Goods are used.
The quantity of any consignment of Goods, as recorded by the Company upon despatch from the Company’s place of business, shall be conclusive evidence of the quantity received by the Customer on delivery, unless the Customer can provide conclusive evidence to the contrary. The Company will not be liable for any non-delivery of Goods or non-performance of Services unless written notice is given to the Company within 10 days of the date when Goods should have been delivered or the Services performed in the ordinary course of events. Subject to condition 15(i) below, the liability of the Company for non-delivery or non-performance or for Goods notified as defective on delivery or Services notified as defective following performance in accordance with this Condition 8 will be limited to replacing the Goods or re-performing the Services within a reasonable time or to refunding the price then paid in respect of such Supplies.

9. Returns

Prior to returning any Goods to the Company for any reason, the Customer must contact the Company to obtain a returns authorisation number. All Goods are returned at the Customer’s risk and expense and should be undamaged by the Customer and in their original packaging and fit for re-sale. The Customer is responsible for returning Goods to the Company and for providing proof of delivery of such return.
The Company operates a 14 day return policy. To be accepted for return on this basis, Goods should be returned for receipt by the Company within 14 days of despatch. The Customer should return the Goods to Shrink and Stretch Limited, Unit 35, Lomashaye Business Village, Turner Road, Nelson, Lancashire, BB9 7DR, UK, clearly quoting the returns authorisation number and order number on the outside of the package.
Any Goods returned after 14 days as ‘unwanted’ or ‘incorrectly ordered’ may be accepted at the discretion of the Company but will be subject to a minimum restocking fee of 20% of the invoice value of the Goods or £10, whichever is the greater.

10. Distance selling regulations

If, notwithstanding the terms of Condition 19, the Customer is buying as a ‘consumer’, as defined in The Consumer Protection (Distance Selling) Regulations 2000, the Customer may, provided he or she has taken reasonable care of the Goods, return the Goods and be repaid the price paid in respect of them within 7 working days (excluding Saturday and Sunday and any UK Bank Holiday) of their delivery. To return Goods on this basis, the Customer must notify the Company in writing and return the Goods, in their original packaging, within the 7 day period to “Shrink and Stretch Limited, Unit 35, Lomashaye Business Village, Turner Road, Nelson, Lancashire, BB9 7DR, UK,” clearly quoting the returns authorisation number, Customer’s account number and order number on the outside of the package. Goods should be returned first class with proof of posting and the Customer is responsible for payment of all postage costs. In respect of certain Goods the Company may prefer to arrange collection itself and, if requested, the Customer will allow the Company to collect the Goods and will assist in the arrangements for the Goods’ collection. All reasonable costs of collection will be borne by the Customer. The Customer is responsible for the care and custody of the Goods pending their return or collection. Following receipt of Goods which comply with this Condition 10, the Company will refund to the Customer the price paid in respect of the Goods.
This Condition 10 shall not apply to software that has been unsealed by the Customer.

11. Description

All specifications, drawings, illustrations, descriptions and particulars of weights, dimensions, capacity or other details including, without limitation, any statements regarding compliance with legislation or regulation (together “Descriptions”) wherever they appear (including without limitation in this Catalogue, on data sheets, application notes, despatch notes, invoices or packaging) are intended to give a general idea of the Supplies, but will not form part of the Contract. If the Description of any Goods differs from the manufacturer’s description, the latter shall be deemed to be correct. The Company shall take all reasonable steps to ensure the accuracy of Descriptions but relies on such information, if any, as may have been provided to it by its suppliers and accepts no liability in contract or tort or under statute or otherwise for any error in or omission from such Descriptions whether caused by the Company’s negligence or otherwise. The Company may make changes to the Supplies as part of a continuous programme of improvement or to comply with legislation. Without prejudice to this Condition 11, Customers are recommended to check the Company’s website for the latest descriptions of the Goods.

12. Risk and ownership

The risk of damage to or loss of Goods will pass to the Customer when the Goods are unloaded from the Company’s carriers at the Customer’s premises or at the point when the Goods are collected from the Company’s premises by the Customer or representative. Ownership of the Goods shall not pass to the Customer until the Company has received in full (in cash or cleared funds) all sums due from the Customer to the Company on any account whatsoever. Until ownership passes to the Customer, the Customer must hold the Goods on a fiduciary basis as the Company’s bailee. If payment is not received in full by the due date, or the Customer passes a resolution for winding up or a court shall make an order to that effect, or a receiver or administrator is appointed over any assets or the undertaking of the Customer or an execution or distress is levied against the Customer, the Company shall be entitled, without previous notice, to retake possession of the Goods and for that purpose to enter upon any premises occupied or owned by the Customer.
This Catalogue remains at all times the sole and exclusive property of the Company.

13. Performance and fitness for purpose

Unless any performance figures, tolerances or characteristics have been specifically and expressly warranted by a director of the Company in writing, the Company accepts no liability for any failure of the Supplies to comply with such criteria, whether attributable to the Company’s negligence or otherwise. The responsibility for ensuring that Supplies are sufficient and suitable for a particular purpose is the Customer’s, unless specifically stated in writing by a director of the Company. Any advice or recommendation given by an employee of the Company which is not confirmed in writing by a director of the Company is acted on entirely at the Customer’s risk and the Company shall not be liable for any such advice or recommendation which is not so confirmed. Except as set out in Condition 15(i), the liability of the Company to the Customer, should any warranty, statement, advice or recommendation confirmed in accordance with this Condition 13 prove to be incorrect, inaccurate or misleading, will be limited to the refund of the price paid for the Supplies or, at the Company’s option, the supply of replacement Supplies which are sufficient and suitable.

14. Warranty/Guarantee

The Company will endeavour to transfer to the Customer the benefit of any warranty or guarantee given by the manufacturer of Goods.
In addition, the Company will, free of charge, repair or, at the Company’s option, replace Goods or, in the case of Services, re-perform Services which are proved to the reasonable satisfaction of the Company to be damaged or defective due to faulty materials, workmanship or design. Software programs are supplied on the strict understanding that the Company does not warrant their function to be free from defects or error.
This obligation will not apply:
• if the defect arises because the Customer has altered or repaired such Goods without the written consent of the Company;
• because the Customer did not follow the manufacturers’ instructions for storage, usage, installation, use or maintenance of the Goods;
• if the Customer has failed to notify the Company of any defect in accordance with Condition 8 (above) where the defect should have been reasonably apparent on reasonable inspection; or
• if the Customer fails to notify the Company of the defect within the warranty duration specified when placing the order.
Any replacement Supplies made or Goods repaired under this Condition 14 will be guaranteed on these terms for any unexpired portion of the period of guarantee given on the original Supplies. Any Goods which have been replaced will belong to the Company.
The Customer grants to the Company and its employees, agents and representatives a right to enter onto its premises to effect any repair or replacement under this Condition 14. The Customer shall ensure that the Company’s employees, agents and representatives are provided with a safe and secure working environment while at its premises and the Customer shall be responsible for isolating any computers or processors requiring repair or replacement from its network and for making backup copies of any information on such computers or processors before the Company’s arrival on site.
Except as set out in 15(i), the Company’s sole obligation and liability, should any Supplies prove damaged or defective in accordance with this Condition 14, shall be limited to, at the Company’s option, the repair or replacement of the relevant Goods or the re-performance of the relevant Services or the refund of the price paid for the relevant Supplies.
Except as set out in 15(i) below and 8 above, this Condition is the Company’s sole obligation and the Customer’s sole remedy for defective Supplies and is accepted by the Customer in substitution for all express or implied representations, conditions or warranties, statutory or otherwise, as to the satisfactory quality, fitness for purpose or performance of the Goods (or any materials used in connection therewith) or the standard of workmanship of the Services and all such representations, conditions and warranties are excluded.

15. Exclusion of Liability

(i) The Company does not exclude its liability to the Customer:
• For breach of the Company’s obligations under section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
• For personal injury or death arising as a result of the Company’s negligence;
• Under section 2(3) of the Consumer Protection Act 1987;
• For any matter which it would be illegal for the Company to exclude or to attempt to exclude its liability; or
• For fraud or fraudulent misrepresentation.
(ii) Except as provided in Conditions 8 (Inspection, defects and non delivery), 13 (Performance and fitness for purpose), and 14 (Warranty/Guarantee) and Condition 15(i), the Company will be under no liability to the Customer whatsoever (whether in contract, tort, (including negligence), breach of statutory duty, restitution or otherwise) for any injury, death, damage or direct loss or pure economic loss, loss of profits, loss of business, loss of use, loss of data, computer downtime, depletion of goodwill, business interruption, increased purchasing or manufacturing costs, loss of opportunity, loss of contracts and like loss and for any loss or damage which is not a reasonably foreseeable result of any breach of the Conditions howsoever caused or arising out of or in connection with:
• Any of the Supplies, or the manufacture, sale, performance or supply or failure or delay in performance or supply of the Supplies by the Company or on part of the Company’s employees, agents or sub-contractors;
• Any breach by the Company of any of the express or implied terms of the Contract;
• Any use made or resale or on-supply of any of the Supplies or any product incorporating any of the Goods or developed using the Supplies;
• Any acts or omissions of the Company at the Customer’s premises;
• Any statement made or not made or advice given or not given by or on behalf of the Company, including as to compliance with legislation or regulation; or
• Otherwise under the Contract.
And the Company hereby excludes to the fullest extent permissible at law all conditions, warranties and stipulations, express (other than those set out in these Conditions or given in accordance with Condition 13) or implied, statutory, customary or otherwise which but for such exclusion, would or might subsist in favour of the Customer.
Save as set out in Condition 15(i) the Company’s total liability in contract, tort, (including negligence), breach of statutory duty, misrepresentation or otherwise shall be limited to repairing or replacing Goods or in the case of Services, re-performing the Services or, at the Company’s option, refunding monies already paid in respect of the Supplies.
Each of the Company’s employees, agents and sub-contractors may rely on and enforce the exclusions and restrictions of liability in Conditions 8, 11, 13, 14 and 15 in that person’s own name and for that person’s own benefit.

16. Intellectual property rights

The Supplies in this Catalogue may be subject to the intellectual and industrial property rights including patents, knowhow, trademarks, copyright, design rights utility rights, database rights and or other rights of third parties. No right or licence is granted to the Customer, except the right to use the Supplies or re-sell the Goods in the Customer’s ordinary course of business. The Company shall have no liability whatsoever in the event of any claim of infringement of any such rights howsoever arising. In particular, without limiting the above, title in any software program forming all or any part of the Goods is reserved to the Company and/or its suppliers. The Customer is responsible for informing itself of the terms of its licence or use and paying any royalty payable.
The Company owns full copyright in respect of this Catalogue and its reproduction in whole or part is prohibited without the Company’s prior written consent.

17. Use of Personal Data

“Personal Data” means, in relation to any Customer, or any representative of a Customer who is (in either case) a living individual, any data from which (whether alone or in combination with other information held by the Company) the Company can identify that Customer or that representative, regardless of how and when that data is provided. The Company may process Personal Data for all purposes contemplated in these Conditions or arising in the context of the relationship between the Company and the Customer.
If, at any time, the Customer or its representatives does not wish his or her Personal Data to be used for any or all of the above purposes, he or she should contact the Commercial Director, Shrink and Stretch Limited, Unit 35, Lomashaye Business Village, Turner Road, Nelson, Lancashire, BB9 7DR, UK or notify any of our sales representatives when placing an order by phone.
For more information on the Company’s use of personal data please see the Company’s Privacy Policy on its website.

18. Sales and Marketing Promotions

In the event that the Company sends promotional material to the Customer in relation to goods or services available from the Company, these Conditions shall apply to all Supplies purchased from such material.

19. Business customers

The Company is a business to business supplier. The Catalogue and other product brochures produced by the Company are intended for use by business customers and not consumers. By ordering, the Customer confirms that he, she or it wishes to obtain the Supplies for the purposes of his, her or its business and not as a consumer.

20. Force majeure

The Company shall not be liable to the Customer in any manner or be deemed to be in breach of these Conditions because of any delay in performing or any failure to perform any of the Company’s obligations under these Contract if the delay or failure was due to any cause beyond the Company’s reasonable control (which shall include, but not be limited to government actions, war, fire, explosion, flood, import or export regulations or embargoes, labour disputes or inability to obtain or a delay in obtaining supplies of Goods or labour). The Company may, at its option, delay the performance of, or cancel the whole or any part of a Contract.

21. Terms of Web Site access

The use of this site, and its contents, is subject to the following terms and conditions. By using this site you accept these terms and conditions and agree that you are bound by them. Among other things, these terms limit our liability for any loss or damage which might arise from your use of this site and its contents. These terms and conditions apply in respect of your use of this site on this occasion, and any subsequent use you might make of any material you obtain on this occasion.

Content Rights

Shrink and Stretch.co.uk/Com and Shrink and Stretch are trademarks belonging to Shrink and Stretch Limited. These trademarks together with any other trademarks owned by Shrink and Stretch Limited or its related companies may not be reproduced, or otherwise used or distributed without the prior written permission of Shrink and Stretch Limited. The copyright and all other rights in all of the material on this site are owned by Shrink and Stretch Limited or its related companies, or the material is included with the permission of the rights owner. All rights are reserved. As a visitor to this site you may copy or transmit material on this site for your own private, non-commercial purposes only and shall not otherwise copy or transmit the site material. No part of this website may be distributed, used, adapted, reproduced, translated or copied for any commercial purpose whatsoever without prior written permission from Shrink and Stretch Limited.

The information on this site

While we try to ensure that the information on this site is accurate and complete, in no circumstances do we accept liability arising from inaccuracy or omission in the information on this site. We advise you to independently verify the accuracy of any information before relying on it. Neither Shrink and Stretch Limited nor the suppliers of material on this site shall be responsible for or liable for any loss or damage to you or any third party, whether direct, indirect, incidental or consequential, howsoever arising from use of the website. Nothing in these term and conditions shall exclude liability for personal injury or death resulting from Shrink and Stretch Limited's fraud, negligence or wilful default. Parts of the material may express the personal opinions of their author. We wish to make it clear that these opinions are not necessarily ours. While our editorial staff will take reasonable care and skill in formulating and expressing their opinions, they are intended to stimulate thought and discussion. We are not liable for any loss or damage you suffer as a result of relying on them.

Links to other sites

On this site you will be offered automatic links to other sites that we hope you will be interested in. Shrink and Stretch Limited does not accept any responsibility for the content of those sites, the owners of which do not necessarily have any connection, commercial or otherwise, with Shrink and Stretch Limited. Nor can we accept any liability for transactions between Shrink and Stretch Limited readers and third parties that are conducted through websites linked to this website.

Data Protection

Please see Condition 17 and our Privacy Policy.

Indemnity

You agree to indemnify Shrink and Stretch Limited, its employees and representatives from any and all claims and liabilities (including legal fees) that arise from your unauthorised use of material obtained via this website or otherwise from your breach of these site terms and conditions.

22. Governing Law

These terms and conditions and your use of this site shall be governed by and construed in accordance with the laws of England and Wales.

Privacy Policy new

SHRINK AND STRETCH PRIVACY POLICY

This privacy policy sets out how Shrink and Stretch Limited uses and protects any information that you give Shrink and Stretch Limited when you use this website.

Shrink and Stretch Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Shrink and Stretch Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

EFFECTIVE MAY 25, 2018


We have updated our privacy policies with effect from 25th May 2018 to include additional information required under applicable data protection regulations - including the European Union's General Data Protection Regulation (GDPR)

This policy applies to data and information relating to past, present and potential customers or suppliers and visitors to our companies or to our websites.
A separate, expanded privacy statement is applicable to the data and information relating to past and current staff and to those applying for jobs at our companies which can be viewed at www.shrinkandstretch.co.uk/staffprivacy.

We continue to take data protection and information security very seriously. Our updated privacy statement below highlights why we collect your personal information, what we collect, how we use it and how long we store it. We also want you to know how you can access, amend or in some cases delete your information.

The following Privacy Statement describes:

  • Why we collect information
  • Why we process personal data
  • What data we collect and what we do with it
  • Your rights under the GDPR and how to exercise them
  • Contact information for Shrink and Stretch Ltd data controller
  • Contact information for the Shrink and Stretch Ltd privacy officer

 
Why we collect information

There are different bases that we rely on to use your personal information, namely:

Performance of a contract

The use of your personal information may be necessary to perform the agreement you have with us. For example, to complete your purchase of a Product or Service, to register and maintain your account, to help with delivery issues, to handle returns, to register warranties, to provide technical support, to respond to your requests and to make sure that Products perform their basic functions in a secure way.

Legitimate interests

We may additionally collect your personal information for our legitimate interests.

You can access our website and browse our site without disclosing your personal data, but in the event where you volunteer personal information such as: download our content, and/or opt-in to our marketing communications we will process your personal information for certain legitimate business purposes, which include some or all of the following:

We collect personal information to send you notifications about Product updates or information about Products and Services which we believe to be relevant to you.

We collect personal information when you request our content marketing assets, in order to provide useful content and report on its effectiveness for marketing purposes.

We collect personal information when you submit an inbound enquiry via our web forms, web chat or directly, so that we can follow-up with a response.
To send relevant communications i.e. sending regular email marketing communications which we think will be of interest to you.

We collect anonymous information sent by your browser to enhance, modify, personalise or otherwise improve our services / communications for the benefit of our visitors / customers.

We collect information about your business its areas of operation and your role within it to provide a personalised user experience that we think will be relevant to you.

We collect business information to provide direct mail or postal communications which we think will be of interest to you.

We collect personal information through online customer surveys in order to gain an understanding of customers' experiences working with us and how to improve our products and services. We retain this information to understand customer satisfaction.

We collect information to better understand how people interact with our website and to analyse and improve the content on our websites and apps.

We collect information to determine the effectiveness of marketing campaigns, content and advertising.

We collect information for administrative, fraud detection or legal purposes.

Our website does not enable our visitors to communicate with other visitors, or to post information that can be accessed by other visitors.

Should you disclose your personal data when opting into our mailing list, we hold your name and email address solely for the purpose of sending you emails in your professional capacity with your employer. Our lawful basis for sending these emails is our legitimate interest in promoting our products, services and solutions. We have conducted a legitimate interest assessment to establish that this does not pose a significant risk to the professionals receiving these emails, and that our commercial interests outweigh the risks.

Where we process your personal information based on our legitimate interest and no opt-out mechanism is apparent, you may exercise your right to object by sending an email to sales@shrinkandstretch.co.uk
 
What we collect

To the extent permissible under applicable law, we collect information about you and any other party whose details you provide to us when you:

register to use our websites, applications or services (including free items); this may include your name (including business name), address, email address and telephone number. We may also ask you to provide additional information about your business and your preferences;

apply for a business credit account

place an order using our websites, applications or services; this may include your name (including business name), address, contact (including telephone number and email address) and payment details;

complete online forms (including call back requests), take part in surveys, post on our message boards, post any blogs, enter any competitions or prize draws, download information such as white papers, instructions or other publications or participate in any other interactive areas that appear on our website or within our application or service;

interact with us using social media;

provide your contact details to us when registering to use or accessing any websites, applications or services we make available or when you update those details;

contact us offline, for example by telephone, fax, SMS, email or post

when you visit our premises

We will also collect your information where you only partially complete and/or abandon any information inputted into our website and/or other online forms and may use this information to contact you to remind you to complete any outstanding information and/or for marketing purposes.

We also collect information from your devices (including mobile devices) and applications you or your users use to access and use any of our websites, applications or services (for example, we may collect the device identification number and type, location information and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history and your web log information) and we will ask for your permission before we do so. We may do this using cookies or similar technologies which are described in our Cookie Policy.
 
How we use personal information

We do not sell or rent your personal information to other companies or individuals.

The data you pass to us may be processed within or outside the European Economic Area and will always be held securely and in line with the requirements of UK data protection / GDPR legislation. By communicating with us, you acknowledge and agree to our processing of personal data in this way.

Third Parties that collect anonymous data on our behalf:

Google Analytics: We use Google Analytics to analyse the performance of our websites and follow up on the effectiveness of our marketing efforts. Google Analytics allow us to analyse data in aggregate, we do not collect or store any personal information in Google Analytics. If you would like to opt-out of Google Analytics monitoring your behaviour on our sites please use this link (https://tools.google.com/dlpage/gaoptout/)

IP Lookup - We may use IP Lookup companies to find out the names of companies visiting our website/s and what pages visitors from those companies have viewed.

Vimeo & YouTube - We use Vimeo and YouTube to store videos that we show on our website. Vimeo and YouTube use a cookie to collect anonymous viewing information that we use to find out how videos are being viewed.

Third Parties with whom we share legitimate data

We have assessed these the data security of the following data processors with whom we may share your data for the legitimate purposes of data communication, and IT development, service and support and consider it to be wholly compliant with the requirements of current data protection and privacy legislation. Names of specific third-parties are available upon request by emailing sales@shrinkandstretch.co.uk

Email Marketing Service Providers

Web Development Service Providers and Maintainers

ERP System Suppliers and Maintainers

Visitor Management Software Providers

We may also directly send you product, company news and service updates that are relevant to your use of our website, products and services. We will process this personal information for legitimate business purposes stated above.

If you do not wish to receive email marketing content from us, you can opt-out at any time using the unsubscribe link at the bottom of any email marketing communication. If you do not wish to receive any telemarketing or direct marketing from us, please email sales@shrinkandstretch.co.uk

Advertising

We may use a number of services, listed below, for advertising based on your web activity, or remarketing. We use this to show advertisements to visitors that have been to our websites, on other participating websites. If you have an account with any of the vendors below, their privacy statement may allow them to connect the fact that you have been to our websites and the pages you have viewed with your profile. Your anonymous browsing behaviour may in turn be shared by the following partners as outlined in their privacy statements. We do not share any personal information with these vendors.
Google Adwords, Doubleclick and Google’s display ads.

Google Remarketing

LinkedIn Advertisements.

Bing Advertising Services

If you do not wish to receive this type of advertising from us, you can opt-out using the Google Ads Settings here or by using the Network Advertising Initiative opt-out page.

Trade Industry & Events

If you have registered for an event, we may share your personal information with the event venue or industry partners (only if the event is co-hosted) to help with the logistics on the day. We will clearly state the venue and partner on the event landing page. If you meet us at a trade show or industry event, you may leave your contact details in order for us to follow up with you, or subscribe to our newsletter. We will collect the information that is available on e.g. a business card and upload to our CRM system.

Marketing Assets - If you have requested a marketing asset or have participated in a marketing event, we may use your personal information to follow-up with important announcements and follow-up on the effectiveness of our marketing.
 
How long we keep personal information

We keep your business / personal information as long as it is warranted for us to fulfil our commitments to you, or to adhere to legal or regulatory requirements.

If you are a customer, supplier or partner or prospect, we keep information for the duration of the relationship and will keep records of business transactions for an unlimited period thereafter in order to update you about relevant product changes, recalls or safety matters.

 If you have requested to receive marketing communications, we will keep your personal information only as long as you interact with us, or until the data subject opts-out or asks to be forgotten. If you are a prospective customer we will keep your personal information only as long as you interact with us, or until the data subject opts-out or asks to be forgotten.

Information collected through online methods are kept for a maximum of 5 years. This is so we can establish year-on-year comparisons to determine trends in customer satisfaction.

From 25th May 2018, user and event data (associated with cookies, user identifiers, or advertising identifiers) on Google Analytics will be retained for up to 50 months; Google Analytics will automatically delete user and event data that is older than 50 months. Note that these settings will not affect reports based on aggregated data.
 
Your Rights: Subjects Access Requests & Unsubscribe Options

Opt-Out: You can choose to opt out of marketing communications at any time, whether you are a customer, supplier, partner, or none of the above (see below.)

Subject Access Requests: You can request a copy of your personal information and you can update any incorrect information (see below.)

Right to be Forgotten: You can ask to have your personal information removed, or in some cases limit our processing of personal information. This does not apply when we need to keep your information for legal reasons.

Unsubscribe from Email Marketing Database

If you do not wish to receive email marketing content from us, you can opt-out by using the Shrink and Stretch Marketing unsubscribe / opt-out page.

Unsubscribe from Google Analytics Monitoring

If you would like to opt-out of Google Analytics monitoring your behaviour on our sites please use this link (https://tools.google.com/dlpage/gaoptout/)
Opt-out of Telemarketing and Direct Marketing

If you do not wish to receive telemarketing or direct marketing from us, please email sales@shrinkandstretch.co.uk
 
About SHRINK AND STRETCH LTD

We are based in United Kingdom

Our principal activity is: Machinery Sales, Spares and Servicing.

Pallet Wrappers, Spiral Wrapping, Shrink Wrapping and their corresponding websites.

Design

Organisation: Shrink and Stretch Ltd. Unit 35, Lomashaye Business Village, Turner Road, Nelson, Lancashire, BB9 7DR, United Kingdom
Data Controller: Shrink and Stretch Ltd.
 
Contact Us

Unit 35, Lomashaye Business Village
Turner Road
Nelson
Lancashire
BB9 7DR
UK
T: 01282 692426

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Design and Build

At Shrink and Stretch we specialise in offering our client’s bespoke solutions.

Shrink and Stretch offer a comprehensive service from, research and design through to fabrication and production. We’re extremely proud of our work and the diverse range of projects we’ve successfully completed.

Flight bar tray loader CAD  Flight bar tray loader-Drawing

We approach all of our clients as individuals and endeavour to develop strong, long-term relationships with them. We find that the success of a project is often dependent on how well we understand our clients business, their vision and their budget.

Flight bar tray loader-Build  Flight bar tray loader-Installed

By engaging with this process we’re able to optimise the balance between cost, development time and manufacture. This way our clients benefit from a solution that’s unique to them and their requirements.

 Plan Layout 230-06-3

We work with a network of trusted partners ensuring our designs can incorporate an impressive range of materials and an equally wide range of processes.

Shrink and Stretch has experience in many industrial market sectors including Aerospace, Automotive, Food Processing, Pharmaceutical, Chemical, Paper & Board and Construction related industries to name just a few.

This strong background coupled with practical thinking, a passion for problem solving and creativity enables Shrink and Stretch to assess every application on its own merits and provide solutions by integrating the best technology to fit customer specific requirements.

We believe it’s our enthusiasm, and passion that sets us apart from our competition, and our success is credited to the way in which we approach our work and the time we take to understand our clients and their requirements.

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